“Trevian is a lovely house and we would love to stay again.”
There were only a couple of things which were disappointing- apparently there should have been a welcome pack (I gather from other reviews, this has been an issue). The other issue was one of the single duvets had a stain on it which looked like old blood - it was a very small area. I saw on a previous review this had been an issue on a mattress protector. I did email Sykes cottages about these but as of yet, I have not received a reply. Disappointing.
The higher level cleaning could do with ...
There were only a couple of things which were disappointing- apparently there should have been a welcome pack (I gather from other reviews, this has been an issue). The other issue was one of the single duvets had a stain on it which looked like old blood - it was a very small area. I saw on a previous review this had been an issue on a mattress protector. I did email Sykes cottages about these but as of yet, I have not received a reply. Disappointing.
The higher level cleaning could do with improving as there were cobwebs and spiders that definitely didn’t appear overnight. Some of the pans and cutlery needed washing before I could use them - I appreciate you are relying on guests to clean things thoroughly after using items. However, once I sorted this it was fine. These were only small things. We were otherwise really impressed and were sad to leave this lovely home. The facilities for laundry were great, particularly as the weather wasn’t too kind to us.
Thank you for your feedback. We’re so pleased to hear you enjoyed your stay at Trevian and that you’d love to return. We’re truly sorry to learn that certain aspects of your stay fell short of expectations, and we sincerely apologise for any inconvenience caused. Your comments have been passed on to the relevant teams for their review, and all feedback is shared with the owner. We aim to ensure that any concerns raised are addressed, and that improvements are made in the areas identified. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back - John Bray Cornish Holidays on behalf of the owner.
Property Owner