“The worst holiday I have ever experienced.”
EVER. A filthy disgustingly dirty home. It required 3 cleans to get all the dog hair out the sofas and carpets and dust I could write in. All the rugs and sofa covers in the house need a good wash. Oily cupboards full of owners food and nowhere to put our food. Owners belongings jammed in cupboards. Filthy utility room not been cleaned forever. Had to clear a weeks worth of dog faeces from garden on arrival. No heating or hot water on last day. I spent the holiday arguing with the agent to get relocated or refunded. The agents were not very accommodating at all and I had to fight for my rights most of the holiday. A very stressful and awful time. I won’t be returning and I warn others who stay here or use John Bray agents as their managing agents or for their bookings. It all could have been so quickly and easly resolved but unfortunately the staff are not trained to handle things when they mess up.
Thank you for taking the time to share your honest feedback with us. We apologise for the negative impact that the above points have had on your holiday. Your refund has been issued and your feedback has been raised to our housekeeping team and senior management. We are sorry that the property was not up to our usual standard, this has been reflected in your refund and care taken by us to try and rectify these issues to the best of our ability, following company policies. Our guest's happiness is very important to us, and we once more apologise that this was not an enjoyable experience for you - John Bray Cornish Holidays on behalf of the owner.
Property Owner