“A beautiful home in a fantastic location let down by poor cleanliness and ongoing maintenance issues that you wouldn’t expect at any holiday let especially not one in this price bracket.”
TV’s all stopped working mid stay and were still being looked at when we left. No information in the property folder about the hot water and heating systems. We had no hot water in downstairs bathrooms for a couple of days until Sykes staff turned it and heating to continuously on. Two downstairs bedrooms then became unbearably hot despite thermostats being set to 18 degrees. A further visit by someone who looked at TV and heating claimed to have fixed this but did not, so heating had to be ...
TV’s all stopped working mid stay and were still being looked at when we left. No information in the property folder about the hot water and heating systems. We had no hot water in downstairs bathrooms for a couple of days until Sykes staff turned it and heating to continuously on. Two downstairs bedrooms then became unbearably hot despite thermostats being set to 18 degrees. A further visit by someone who looked at TV and heating claimed to have fixed this but did not, so heating had to be turned back to Auto timings and bedroom windows opened for a few hours before bedtime to try and cool the rooms. 25 degrees is too hot and to someone who has underfloor heating at their own home suggests either failed actuators or stuck zone valves. A top oven/microwave with no shelves, a chair with stains and springs protruding under the seat and a kitchen drawer with a vast mixture of odd utensils probably collected over the years, some that clearly need discarding, all give a poor impression. Someone should replace several downlight bulbs that don’t work and a few labels on the many light switches would help. The light switch for the downlights in the boot room needs checking as it causes the lights to flicker off and on unless held down, so best left off and use the switch outside the room. How do you turn the outside lights on; would be useful when unloading the car. The John Bray emergency phone number in the folder was not answered. Thankfully Sykes phones are staffed at weekends, but it seems to me that appropriately knowledgeable staff weren’t sent soon enough, or at all. It’s not reasonable to expect general maintenance staff to know how to fix complex underfloor heating systems and tv distribution systems that vary from one property to another. After the first visit specialists needing sending immediately to get the issues properly diagnosed and fixed rather than allowing the issues to remain and drag on until after our holiday was over and those paying even more for Xmas week turn up.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we tried to sort them out for you. Sadly, these issues were more complex than first thought so took longer than expected but all have been sorted now. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope we can welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner